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Terms & Conditions

1. Disclosure

By using services and leaving your pet with Almaden Pet Salon, Owner verifies that all the information provided to Almaden Pet Salon  either in writing or verbally about the Pet(s) is correct. Owner represents that he or she is the sole Owner of the Pet(s). Owner represents that each time Pet(s) is brought to Almaden Pet Salon ; he/she is re-verifying that Pet(s) is in good health and has not had any communicable illness for 30 days prior to check-in.

2. ASSUMPTION OF RISK

The customer and pet(s) agree that the customer and pet(s) shall assume all risks associated with the grooming process. The customer acknowledges that the pet(s) may be subject to injury or death while in Almaden Pet Salon even if all reasonable precautions are taken. The customer also agrees that Almaden Pet Salon and its employees and agents shall not be liable for any injury or death to the pet(s) caused by any act or omission of Almaden Pet Salon or its employees or agents. The customer understands that Almaden Pet Salon does not provide medical services for the pet(s). The customer agrees to provide any necessary medical attention if the pet(s) become ill or injured while in the Salon. Owner understands that no amount of vaccination requirement, supervision, sanitation, or personalized care from Almaden Pet Salon can be 100% certain to prevent Pet(s) from being injured or contracting an airborne virus or communicable disease. Despite these precautions, Owner understands these risks are inherent to the Services, and hereby releases Almaden Pet Salon, its employees, members, or other agents, from any losses, damages, costs, and expenses arising out of or in connection with any injury, communicable disease, airborne virus, or any other medical condition contracted by Owner’s Pet(s) at Almaden Pet Salon. This also applies to any claims for injuries or damages related to medical care or transport. Owner agrees to be held solely responsible for all costs associated with bringing or picking up Pet(s) to participate in Services at the Almaden Pet Salon. Such risks may include property damage and/or physical injury inside or outside the facility, such as from falling, slipping, illness, and/or Pet(s) bites or scratches. 

3. Medical Attention

 The customer understands that Almaden Pet Salon does not provide medical or veterinary services and that all services provided by Almaden Pet Salon are done so at the customer’s own risk. In the event of an injury, emergency, or when Almaden Pet Salon, in its sole discretion, deems medical care is important to Pet(s), Owner authorizes Almaden Pet Salon to obtain medical attention for Pet(s). Owner grants to Almaden Pet Salon full power of decision making involving the medical treatment of Pet(s) (including transport and care to and from any agent) and agrees to pay for all costs associated with medical treatment. If the illness or injury requires medical attention, Almaden Pet Salon will make every effort to contact Owner. Owner accepts responsibility for all associated expenses.

4.  Acts & Abandonment

The customer agrees to take the pet(s) home immediately after the grooming is completed and to pay Almaden Pet Salon in full for all services rendered. The customer agrees that Almaden Pet Salon  shall have no responsibility for the pet(s) if the customer does not take the pet(s) home immediately after the grooming is completed. If Pet(s) is not picked up on the scheduled check out date, the Owner will be charged an overnight rate of $150 per Pet(s) . Almaden Pet Salon will use its best efforts to contact Owner or pre-approved agent to pick-up Pet(s). After 14 calendar days, if no contact is made by Owner, Pet(s)  is considered abandoned. Almaden Pet Salon will report abandoned Pet(s)  and take appropriate action if not contacted by Owner within the allowed time. Owner understands that Pet(s) abandonment may be a criminal or civil violation.

5. Photos & Videos

The customer agrees that Almaden Pet Salon may take Photos or Videos of the pet(s) for promotional purposes. The customer agrees that Almaden Pet Salon shall have the right to use the photos or videos of the pet(s) in any manner it deems appropriate. Owner gives Almaden Pet Salon  permission to make photos, graphics, sounds, or other likeness of Pet(s) ; edit, copy, publish or distribute images; and use them in any of its publications, including website entries, without payment or consideration. Owner agrees that these materials become the property of Almaden Pet Salon and will not be returned. Owner waives any right to royalties or compensation related to use of images.

6. Behavior

The customer agrees to behave in a professional and courteous manner while in Almaden Pet Salon and shall not use any abusive language or behavior towards Almaden Pet Salon , its employees, or other customers. The customer agrees that Almaden Pet Salon  shall have the right to refuse service to any customer or pet(s) for any reason. Owner agrees to be solely responsible for any and all acts or behavior of Pet(s)  while in the care of Almaden Pet Salon, including cost of injury to stall or other Pet(s) or damage to facilities caused by Pet(s). Owner agrees to indemnify Almaden Pet Salon and its agents against any claims made against Almaden Pet Salon or its employees, members or other agents, or losses or damages of any kind suffered by Almaden Pet Salon  or its agents as a result of Owner’s failure to inform Almaden Pet Salon of any pre-existing condition Pet(s) may have (such as illness or aggression problems) or which were otherwise caused by Pet(s) in the event that Almaden Pet Salon  is made a party to any lawsuit, arbitration, charge, or investigation relating to Owner’s or Pet(s) actions, conduct, or Owner’s failure to act.

Owner shall indemnify, defend, and hold Almaden Pet Salon harmless from and against any claims, actions, causes of action, fines, penalties, costs, or claims of loss of any type or nature which are attributable in whole or in part to Owner’s or Pet(s) actions, conduct, or Owner’s failure to act.

7. RELEASE OF LIABILITY

The customer agrees to release Almaden Pet Salon and its employees and agents from any and all liability for any and all damages, claims, or actions arising out of or related to any services provided by Almaden Pet Salon.

INDEMNIFICATION
The customer agrees to indemnify and hold harmless Almaden Pet Salon, its employees, and agents from any and all claims, damages, costs, and expenses arising out of or related to any services provided by Almaden Pet Salon.

8. Payments, Fee's & Refunds

The customer agrees to pay all fees for services rendered in Almaden Pet Salon  at the time the services are provided. The customer also agrees to pay any additional fees that may be imposed for any additional services or products provided by Almaden Pet Salon. Almaden Pet Salon accepts cash, Visa, MasterCard, American Express, Discover, and personal checks. Payment for all services and products will be paid at check-out. All services must be paid for in full prior to Pet(s) being released to Owner. In the event it is necessary to initiate collection proceedings on the account, Owner will be responsible for all attorney fees and costs of collection, and these fees will be added to the outstanding balance. Returned checks are subject to a fee of $40. If any amounts remain due after thirty days, Almaden Pet Salon reserves the right to impose interest at the rate of 1.5% per month until paid.

REFUNDS
The customer agrees that Almaden Pet Salon shall not be responsible for any refunds or credits for any services rendered in Almaden Pet Salon.

9. SEVERABILITY

The customer agrees that any and all parts of these Terms and Conditions that are found to be unenforceable shall be severed and all other parts shall remain in full force and effect.

10. Privacy Policy 

Dog Grooming Privacy Policy

At Almaden Pet Salon , we are committed to protecting the privacy and confidentiality of all our customers and their pets. We are committed to providing the best possible grooming experience for our customers in the state of California.

This policy outlines the information we collect, how we use it, and how we protect it.

Information We Collect

At Almaden Pet Salon, we collect information from our customers in order to provide the best possible grooming experience. This information includes:

-Contact information (name, address, email, phone number)
-Emergency contact information
-Payment information (credit card information)
-Medical information about the pet (vaccination records, medical history)

How We Use This Information

Almaden Pet Salon uses the information we collect to provide the best possible grooming experience for our customers and their pets. We may use this information to:

-Schedule appointments
-Process payments
-Inform customers about special offers and promotions
-Contact customers for feedback
-Maintain records for legal and other purposes

How We Protect Your Information

Almaden Pet Salon takes steps to protect the information we collect from our customers. We use secure servers and encryption technology to protect your information from unauthorized access, theft, and disclosure. We also limit access to customer information to only those employees who need it to provide the best possible grooming experience.

We will never share, sell, or rent customer information to any third parties without prior consent.

If you have any questions about our privacy policy, please contact us at support@almadenpetsalon.com

11. Understanding

This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binding on the heirs, administrators, personal representatives, and assignees of Owner and Almaden Pet Salon. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this Agreement, shall be settled in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fee of the prevailing party. The arbitrator(s) shall apply the state’s law to the merits of any dispute or claim, without reference to conflicts of law rules. The parties hereby consent to the personal jurisdiction of the state and federal courts and agree that such courts shall have the sole and exclusive jurisdiction for any action or proceeding arising from or relating to this agreement or relating to any arbitration in which the parties are participants. The parties understand that by signing this Agreement that they will submit any claims arising out of, relating to, or in connection with this agreement or the interpretation, validity, construction, performance, breach, or termination thereof, to bring arbitration, and that this arbitration clause constitutes a waiver of the party’s right to a jury trial and related to the resolution of all disputes relating to all aspects of the relationships between all parties.

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